¶¶Òõ̽̽

Client Services provides no-cost IT assistance to all ¶¶Òõ̽̽ students, faculty, and staff for supported applications and devices. Carry-in help and Apple- and Dell-certified repair services are available at the Computer Clinic.

Client Services Teams

• Tech Team
• Computer Clinic
• Computer Hardware Service
• Classroom Technology Services
• North Support Hub
• South Support Hub

Tech Team and Computer Clinic
tech.team@uvm.edu
(802) 656-2604 

Hardware Service
CSHardware@uvm.edu
(802) 656-2939

Address:
i-117 Ira Allen Chapel
26 University Place
Burlington, VT 05405

• Hours Of Operation
• Help And Support Homepage

Director

Andy Gingras
Director, Client Service

Web Admin and Support Staff

Joe Parent (he/him)
Information Technology Professional

Classroom Technology Services

Andrew Horvat
Information Technology Professional Senior

Robin Grant
Information Technology Assistant/Programmer

Ryder Owens
Information Technology Professional

Scott Greenia
Information Technology Professional

Computer Hardware Service

Jon Reisenweaver
Information Technology Professional Senior

Paul Bussiere (he/him)
Information Technology Professional

Susan Bergeron
Information Technology Professional

North Support Hub

Phil Plourde
Support Team Supervisor

Alyssa Grace Maguire (she/her)
Information Technology Professional

Bill Garrett (he/him)
Information Technology Professional

Carley Tillinghast (she/her)
Information Technology Professional

Carol Keefe
Information Technology Professional

Jason Smith (he/him)
Information Technology Professional

Kevin Encarnacao (he/him)
Information Technology Professional

Michael Hobbs (he/him)
Information Technology Professional

Roxy Bombardier (she/her)
Information Technology Professional

South Support Hub

Andrew Hendrickson (he/him)
Support Team Supervisor

Andy Green
Information Technology Assistant/Programmer

Aubrey Wiederin
Information Technology Assistant

Beth Wilkins
Information Technology Assistant/Programmer

Justin Howard
Information Technology Professional

Mediha Goretic
Information Technology Assistant/Programmer

Susan Lang
Information Technology Professional

Wes Paro
Information Technology Assistant/Programmer

Tech Team

Michael Fickes (he/him)
Helpline and Clinic Supervisor

Alex White
Helpline/Carry-In Assistant Coordinator

Jake Montanaro (he/him)
Helpline/Carry-In Assistant Coordinator

Sam F Lynch (he/him)
Information Technology Professional

The ETS department of Enterprise Application Services develops for and supports operational offices in their use of administrative software and business information systems, such as those used by the Registrar, Human Resources, and Student Financial Services offices. Together with Systems Administration and Architecture (SAA), EAS provides the tools and support that help to keep the university's administrative offices running.

Address:
113 Waterman
85 S Prospect St
Burlington, VT 05405

Interim Director

Assistant Director Business Information System

Enterprise Application Services

Caleb Cousins
Student Systems Programmer
 

Christian Behr (he/him)
Infrastructure Maintenance Campus Infrastructure Team
 

Diane Ellingwood
Information Technology Professional Senior
 

Ean Briere
Information Technology Professional Senior
 

Jeanne Chenoweth
Affiliated Org Employee

Justin Banker
Enterprise Systems Technical Analyst
 

Justin Henry (he/him)
Information Technology Professional Senior
 

Kara "K Dubbs" Williams (she/her)
Student Systems Technical Analyst

Katie Spaeder
CRM Administrator
 

Kristy Perry (she/her)
Peoplesoft Technical Analyst

Laura Scarpinato
Information Technology Professional Senior 
 

Maggie Caldwell (she/her)
Senior Business Process Analytist 
 

Martha Wales
Information Technology Professional Senior 
 

Martin McLaughlin
Information Technology Professional Senior 

Monika Hotaling
Admin Analyst Planner Senior
 

Nancy Beck
Information Technology Professional Senior 
 

Rich Downing (he/him)
Information Technology Professional Senior 
 

Suzanne Trudeau
Senior Business Process Analyst 
 

Database Administration

Yan Sun
Database Admin Team Lead

Carol Braden
Database and Application Administrator
 

Lawrence Houston
Database Administrator 
 

Norman Brideau
Information Technology Professional Senior

Sandy Karki (he/him)
Database and Application Administrator 
 

Sunil Gorur
Peoplesoft and Database Administrator 
 

The Identity and Account Management (IAM) Office ensures appropriate access to ¶¶Òõ̽̽'s information resources by managing authentication and authority systems and services. IAM can assist with NetIDs and passwords, Multi-Factor Authentication, and authorization to resources such as Exchange email and calendars, Virtual Private Networking (VPN), File Sharing, and guest accounts.

IAM — Accounts and Directory questions:
iam@uvm.edu

ISO — Security and Malware questions:
iso@uvm.edu

(802) 656-2006

Address:
234 Waterman
85 S Prospect St
Burlington, VT 05405

Director

Scott Carbee
Information Security Officer
 

Team

Claire Dickey (she/her)
Info Security/Identity Management Analyst

Joshua Phillips (he/him)
Lead Info Security Analyst 
 

Nicholas Lawrence
Info Security/Identity Management Analyst 
 

Systems Architecture and Administration (SAA) exists to provide expert technology guidance and to design, deploy, and maintain secure, reliable, and transformative information technology infrastructure that promotes world-class research, facilitates academic success, and ensures the integrity of business operations.

Address:
238 Waterman
85 S Prospect St
Burlington, VT 05405

Director

Mike Austin (he/him)
Chief Technology Officer
 

Collaboration Services Team

Geoff Duke (he/him)
Collaboration Services Team Lead
 

Peter Brooks (he/him)
Senior Systems Engineer
 

Silas Mueller (he/him)
Systems Engineer
 

Zach Bardesco (he/him)
Senior Systems Engineer

Endpoint Management Team

Jonathan Trigaux
Endpoint Management Team Lead

Ian Davis
Senior Systems Engineer

Robert Bordeaux
Senior Systems Engineer

Infrastructure Team

Kent Saunders
Infrastructure Services Team Lead

Brian O'Donnell (he/him)
Senior Systems Engineer
 

Roy Minton
Senior Systems Engineer
 

Sarah Colby
Senior Systems Engineer
 

Scott Dellinger
Senior Systems Engineer
 

Willem Hunt (she/her)
Linux Systems Engineer
 

Research Computing Team

Jim Lawson (he/him)
Research Computing Team Lead
 

Bennet Fauber
Senior Research Computing Systems Engineer

Katy Czar
Systems Engineer
 

Mac Mansfield-Parisi (he/they)
Research Computing Systems Engineer
 

Shelly Johnson (she/her)
Senior Research Computing Facilitator
 

Terry Barrett (he/they)
Information Technology Professional Senior
 

Travis Bartlett (he/him)
Senior Systems Engineer
 

Coordinator and provider of all telecommunication and network services on and off campus for ¶¶Òõ̽̽.

The scope of responsibility includes, but is not limited to: all copper and fiber wiring infrastructure for both outside plant and building interiors whether within or between campus locations, all associated conduit systems and wiring rooms, and all aspects of the ¶¶Òõ̽̽ data and voice network equipment. This also includes Wiring Infrastructure, Wireless Network, Network Security, Internet Connectivity, and Voice Services.

Telecommunications

• Nortel Phones: Dial 199 or email telreq@uvm.edu
• Cisco Phones: Dial 656-4900 or email cucm-help@uvm.edu

Network Services

• Email: network.services@uvm.edu
• Phone: (802) 656-8888

Address:
104 Southwick Hall
392 S Prospect St
Burlington, VT 05405

Director

Randy Spooner
Director Telecom and Network Services 
 

Team

Duane LaMott
Distribution Infrastructure Technician 

Duane LaMott Jr.
Senior Systems Engineer 
 

Elaine Messier
Office/Program Support Generalist 
 

Jerry Thornton
Telecommunication Manager 

JoAnne Foell
Network Technician 
 

Kevin Frazier
Network Technician
 

Matthew Pecoraro
Network Technician

Michael Holden
Network Technician
 

Michael T. Voity
Network Engineer

Paul Murphy
Distribution Infrastructure Technician

Wendy Coy (she/her)
Business Support Generalist