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Classroom Technology Services is available for support during the following hours:

• Regular business hours: Monday-Friday: 8 am-4: 30 pm
• Extended hours: Monday-Thursday: 7:30 am-6: 30 pm

Calls to the Helpline will be answered during their operating hours, and messages will be returned as soon as possible, or a Footprints support ticket will be created. Someone from CTS will respond, assist, or communicate their findings of the unfortunate technological difficulty you experienced during your class.

What We Provide:

• Immediate response to classroom technology problems.
• Ensure that our classroom equipment is compliant.
• Training in the classroom technology equipment.
• Consulting on equipment for departmental purchases/spaces.
• Answering questions about using the technology for software on the computers.
• Showing how to convert old presentation formats (DVD) to newer technology.
• Replacing dim or burnt-out projector bulbs.
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What We Do Not Provide:

• We cannot replace burned-out lights, fix wall clocks, window shades, or adjust room temperatures. For these types of problems, please see the ¶¶Òõ̽̽ Physical Plant page for more information. There, you may visit the Planon Software to request a fix. You can also call the SOS line (802) 656-2560 or email SOS@uvm.edu for emergency repairs.
• We do not supply chalk, and dry erase markers, board erasers, or cleaners. For these items, please email Custodial.Services@uvm.edu or phone (802) 656-3385.
• We do not provide software education on PowerPoint, Teams, Zoom, Brightspace (LMS), etc. For those items, please contact The Center for Teaching and Learning via email at ctl@uvm.edu. We can only aid if there is a technological problem with using the software such as the camera or microphone not appearing in Teams (Zoom is not supported by ¶¶Òõ̽̽).
• We do not assist in the scheduling of room spaces. For assistance with this, please contact the Registrar’s office or EMS.

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