To support essential university functions during the winter break, all centrally supported information technology infrastructure services will be available, including but not limited to:

  • ¶¶Òõ̽̽ campus network and ¶¶Òõ̽̽ Wi-Fi network.
    Note: Network maintenance may impact connectivity on campus. Notices will be posted to net-ctrl and IT-Discuss lists before the work begins.
  • www.uvm.edu web site
  • web portal
  • e-Mail & Calendar
  • Online Directory (People Search)
  • Collaboration Services using , Teams, and OneDrive
  • Campus File Services and ¶¶Òõ̽̽ Web File Manager ()
  • Research Computing systems and the Vermont Advanced Computing Center cluster
  • Virtual Desktop Infrastructure and software access
  • Banner Student Information System
  • Degree Works (degree audit system)
  • Other enterprise information systems, including Planon, Kronos, and EMS
  • Campus telephone and voicemail services

To report service outages, please contact the Tech Team Help Line (details noted below).

Getting Technology Help

Most of Enterprise Technology Services' regular support services will be closed, but ETS is providing services to help with the most urgent information technology issues.

For information about service status and any service interruptions, please call the IT Status Line: 802-656-1234.

The ¶¶Òõ̽̽/ETS Tech Team Help Line will be open with a reduced schedule. Please refer to www.uvm.edu/it/kb/contact for details. Send help requests at any time online or by calling 802-656-2604; if we are unable to answer, please leave a message so that we can call you back. Response time for assistance will be greater than normal, and on-site and in-person help will not be available. Complex and non-emergency issues will be addressed after the break. Tech Center (Computer Clinic) operations, housed in I-117 Ira Allen, will be unavailable during the break closure. Tech Center operations will resume their normal hours beginning on Thursday, January 2, 2025.

ETS Locations Closed

Services based in these locations will not be available during the holiday break:

  • The Tech Center (Computer Clinic, hardware repair, Help Line) in the Ira Allen Chapel
  • The North Hub offices in the Waterman Building
  • The South Hub offices in Nolin House, 589 Main Street