The Telecommmunications infrastructure that TNS maintains is roughly the size of a small city.Ìý The Telcom staff maintains and supports:

  • 5000 telephones
  • the "frame" of the telephones
  • a PBX system
  • a Voicemail system
  • Call recording for 911

We provide call center applications like Automatic Call Distribution and Automatic Attentdant to departments such as Admissions, Financial Aid, the Student Health Center and the ETS Helpline.

We are currently in the process of migrating the current PBX to a Voice Over Internet Protocol (VOIP) system.Ìý There is no charge to convert to VoIP.Ìý The monthly cost will remain the same.Ìý Please refer to our websiteÌý - VoIP Conversion for more information

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Nortel Telephones

Nortel Telephone Model 3904

We are using multiple Nortel phones models, the latest one being M3904.Ìý We are no longer installng new Nortel phones.Ìý All new phones will be VoIP.Ìý If your building does not have adquate wiring for a new VoIP phone, we have an analog VoIP phone that can be installed.Ìý Please contact Network Services for more information.

Cisco System and Telephones

Cisco Telephone Model 8841

Three models of Cisco telephones are currently being deployed.Ìý The phones are $285.00 per phone.Ìý The initial telephone and voicemail setup will be done by our telecommunications staff. After the initial set-up and installation, each individual will have the ability to change their own voicemail password and to access their voicemail through the web with a Personal Communications Assistant (PCA).Ìý Different display backgrounds will also be available so that each person can make adjustments that best fit them. Please use these documents to help you become familiar with the new phones and features.Ìý The documents will guide you on how to use them.Ìý

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Jabber Client

Jabber Client

A Jabber client would be downloaded directly onto the users computer and a 656-xxxx number assigned.Ìý Voicemail is available with this option.Ìý To request a Jabber client or a Jabber change please submit a VeraSMART phone work order.

For more details: /it/kb/article/cisco-jabber/

Phone Troubles

We try to resolve all troubles within 1 - 2 business days.Ìý

Nortel phones: Please call 199 or email telreq@uvm.edu

Cisco Phones:Ìý Please call 656-4900 or email cucm-help@uvm.edu

VeraSMART

All Voice Service Requests are Submitted by using our VeraSMART system.Ìý You must be an authorized user to submit a work order in VeraSMART. Once you have created your work order in VeraSMART, you will receive a work order number which you will need if you have any questions.

Forgotten CISCO Voicemail Box Password

You can reset your Cisco voicemailbox password by using the link below.

Log into with your ¶¶Òõ̽̽ netID and password.

Long Distance Access Codes

Please note ¶¶Òõ̽̽ policy: Long Distance calls using long distance codes are for ¶¶Òõ̽̽ business only.

If you require a long distance access code, please have you department manager submit a request.Ìý You MUST specify if the code needs to grant international access.

To place a long distance phone call:
Dial 80 + 1 + area code + phone number, at beeps enter your code then #.

To place an international call:
Dial 80 + 011 + country code + city code + phone number, at beeps enter code then #

Please note ¶¶Òõ̽̽ policy is: long distance calls using long distance codes are for ¶¶Òõ̽̽ business only.

Automatic Call Distribution (ACD)

An ACD allows multiple callers to simultaneously dial in on one phone line and each call will be distributed automatically to various numbers in the department..Ìý If no phone line is available, each caller will be placed on hold and into a queue.Ìý The calls will be distributed to the first available agent.Ìý The hourly labor rate is applied to the initial setup and programming.Ìý To request an ACD be designed or changed, please submit a request.

Automatic Attendent (Phone Tree)

A Phone Tree allows the phone to be answered automatically and the caller would be given a choice of options to direct themselves to the correct phone line.Ìý To request an Auto Attendant, please submit a request. Please indicate how you would like the application to work. The hourly labor rate is applied to setup this service.Ìý We will use your email address to contact you for questions.Ìý Once it is designed, we will ask you to test the menu for any changes needed.