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Policies

Learn more about Center for Health and Wellbeing policies that govern our work.
Confidentiality and privacy practices
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The Center for Health and Wellbeing holds your care in strict confidence.

As professionals, our staff are expected to consult with one another, as necessary, to insure that your care is of high quality.

However, by both law and by the ethical standards embraced by our staff in the counseling and medical professions, we are not permitted to release any information about your care to anyone outside of the Center for Health and Wellbeing without your explicit permission. 

We will not release information about the facts or nature of your care to family, friends, roommates, University officials, faculty, or staff without this permission; a copy of medical or counseling records is available only after we receive a written request signed by you.

There are rare circumstances when we break this seal of confidentiality: when you have a very serious mental or physical health problem and are unable to assume responsibility for notifying others, when your life or that of another is in danger, or when we are presented with a valid court order requiring us to release records.

If you have any questions about how we respect the privacy of your health and counseling information, do not hesitate to ask your provider. 

 

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CHWB Privacy Notice

 

Immunization requirements
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University of Vermont undergraduate students must comply with vaccine requirements set forth by ̽̽ in collaboration with the Vermont Department of Health. Students who do meet compliance requirements will have a hold placed on their next semester's course registration. 

Immunization requirements and submission process

Insurance requirements
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All full-time ̽̽ students must have an insurance plan to help cover additional healthcare costs. This includes:

  • Undergraduate/Continuing Education students registered for 9 or more credits
  • Graduate students registered for 9 or more credits
  • Graduate students enrolled in "Grad 903" credits
  • All International Students with F-1 or J-1 visas
  • All Medical Students

Students must complete the  each year to declare whether they are enrolling in the ̽̽ Student Health Insurance Plan or if they will waive it for an equivalent insurance plan.

Insurance requirements and health fee

Patient rights and responsibilities
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Every relationship you have with a health care provider includes certain rights and responsibilities. We see this relationship as a partnership, and we are dedicated to upholding your rights. We also expect that you will understand and abide by the responsibilities we have outlined. Quality care depends on active participation and direct communication on our part and yours. These rights and responsibilities define the parameters of our care relationship.

Your Rights

  • To be treated with dignity, respect, and consideration.
  • To serious consideration of your cultural beliefs and traditions concerning illness, wellness, and treatment.
  • To receive service that is dedicated to understanding your needs as an individual with a unique identity.
  • To receive all indicated treatment regardless of race, religion, gender identity, sexual orientation, age, national or ethnic origin, disability, or any other status protected by law.
  • To have a safe, secure, clean, and accessible environment.
  • To have privacy in verbal and written communication, counseling, testing, examination, and treatment.
  • To have your medical and counseling records .
  • To review your health records with a health care provider.
  • To know the name and role of your health care clinician or counselor.
  • To select and to change clinician or counselor within the Center for Health and Wellbeing.
  • To receive a second opinion from another Center for Health and Wellbeing clinician/counselor.
  • To participate in decisions about your health care.
  • To be given, to the degree known, the positive and negative facts concerning your diagnosis, treatment, and predicted outcome.
  • To understand why we ask you for certain information and to understand how tests and procedures will be conducted.
  • To refuse any tests, procedures, or treatment that you do not understand or do not want.
  • To be told about the likely outcomes should you refuse a test, procedure, or treatment—or what may happen if you don't follow your clinician's recommendations.
  • To expect reasonable continuity of care.
  • To grant or deny permission for anyone not directly involved in your care to be present at discussions, consultations, examinations, or during treatment.
  • To consent or refuse to participate in any research affecting your care.
  • To consent or refuse health interns as your care clinician/counselor.
  • To receive information regarding the scope, availability, and cost of CHWB services.
  • To examine your medical bill and have it explained to you, regardless of who is responsible for payment.
  • To have medical information released to a person (someone designated by you or some other legally authorized person) if—as happens in some rare cases—concern for your physical or mental health makes it inadvisable to provide it to you directly.
  • To express your wishes concerning your future care: You have the right to choose a person to make medical decisions for you if you are unable to do so and to express your choices about your future care. These choices may be expressed in such documents as a power of attorney for health care decisions, advanced directive (health care proxy), or living will. You should inform your family and your clinician of your wishes and give them any documents which describe your wishes concerning future care.
  • To communicate to the Center for Health and Wellbeing any grievance, suggestion or other feedback about the care or services you received.

Your Responsibilities

  • To arrive at your appointments on time or to give timely notice of cancellation.
  • To identify yourself and give your clinician/counselor complete and honest information about your present and past medical conditions.
  • To tell us promptly if anything changes, including if any symptoms or concerns worsen.
  • To never lend your personal identification to others. This may lead to entries in the wrong health record or errors in treatment.
  • To cooperate with your clinician/counselor in planning your treatment.
  • To share your relevant beliefs.
  • To discuss your plans to follow through on recommended tests, treatments, or necessary changes in your health behavior.
  • To use medication appropriately and not give your medications to others.
  • To follow up with your clinician/counselor, if requested. And be sure to let him or her know if you decide to be cared for by another provider, family physician, specialist, or alternative healer.
  • To inform your health care provider if you do not clearly understand your treatment plan and what is expected of you. If you believe you cannot follow through with your treatment, you are responsible for telling your clinician/counselor.
  • To understand that your health depends not just on care provided, but also on the decisions you make in your daily life, such as use of tobacco, alcohol or other drugs, diet, exercise, rest, or ignoring care recommendations.
  • To be conscientious about following your provider's instructions, making follow-up appointments or phone calls, and using medication or contraceptives as directed.
  • To know the limits of your health care benefits. 
  • To be responsible for paying any money you owe on time and as required.
  • To be considerate of health care professionals, staff, and other patients/clients, and to respect the property of the University, the Center for Health and Wellbeing, and the property of others.
  • To enhance the quality of care and education services at ̽̽ by giving us feedback about the care you received at the Center for Health and Wellbeing.
Treatment of minors (under 18)
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State of Vermont law dictates that any individual under the age of 18 is considered a minor and that in many circumstances is not capable of giving informed consent to their own medical care. In simple terms, this means that we need parent/guardian permission before we can treat a student until they turn 18. Once they are 18, permission is no longer needed. There are several important exceptions to this, as noted below.

  • Minors of any age will be cared for in emergency situations which necessitate immediate treatment.
  • Minors 12 years of age and older may give informed consent for treatment for sexually transmitted diseases, drug dependence, and alcohol abuse. If a minor requires hospitalization for treatment of any of these conditions, the parents must be notified of the hospitalization.
  • Minors of any age may provide their own informed consent for the termination of pregnancy, or to receive medical treatment necessary to obtain contraceptive devices and medications.
  • Minors of any age may provide their own informed consent for medical treatment related to rape, incest, or sexual abuse. Health care providers are required to report such incidents to the Department of Children and Families within 24 hours.
  • Minors 14 years of age and older may voluntarily admit themselves to a hospital for mental health care if they provide informed consent in writing.
  • Minors under the age of 14 years may voluntarily admit themselves to a hospital for mental health treatment if they provide their own written informed consent and a written application from a parent or guardian.
  • Minors who are married or have ever been married; minors on active U.S military duty; and minors emancipated by court order may give informed consent to their own health care.

If you’re a parent or guardian and wish to give permission for us to treat your minor student, you may contact any of our offices and give permission over the phone or , then send it to us.

For more information, review the full .

Class Absence Due to Hospitalization, Severe Illness or Injury
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Students with a hospitalization, severe illness, or injury should communicate directly with their instructors as soon as they are able to explain the amount of time that they may need support around attendance or completion of coursework. The Dean's office may support outreach or initiate contact with instructors on a student's behalf with their permission; a student may reach out to their Dean's office directly to request this support. Students are responsible for determining what flexibility is possible with their instructors, preferably before missing a class/assignment. Depending on how you are feeling, you may still be able to complete coursework, so discuss with your faculty about what a plan may look like for you to continue academic progress. Instructors have final authority to excuse absences.

If students would like support from the Center for Health and Wellbeing around notifying their Dean’s Office about hospitalization, severe illness or injury, CHWB can notify your Dean’s Office as long as you give us explicit permission. Email health@uvm.edu to ask for a Dean’s Note and providing permission for us to share your health information with your Dean’s Office. The Dean's Office will then contact your faculty. We will not provide any information (including verifying that a student has been seen or date of visit) without the permission of the student. 

Note that any long-term medical absences must be approved through the short-term medical accommodation process outlined below

Class Absence Due to Short-Term Acute Illness: COVID-19, RSV, Upper Respiratory Virus, etc.
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Students with short-term acute illness should communicate directly with their instructors to explain the amount of time that they may need support around attendance or completion of coursework – this should be between 1-5 days given the nature of acute illness. Students are responsible for notifying their instructors, preferably before missing a class/assignment. Depending on how you are feeling, you may still be able to complete coursework, so discuss with your faculty about what a plan may look like for you to continue academic progress. Instructors have final authority to excuse absences.

If your faculty member requires a Deans Note from Student Health to excuse your illness, complete the . The Dean's Office will then contact your faculty. 

Medical withdrawal
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̽̽ offers medical withdrawals from in-progress courses if issues related to your health interfere with your ability to meet your course requirements. These can be either for individual courses or for all your courses. The medical withdrawal policy (PDF) also allows the University to remove a student via an Involuntary Medical Withdrawal in circumstances where a student’s health causes a student to pose a threat to others or significantly disrupt the life of the community. 

If you need to speak with someone about a need to medically withdraw from coursework start by discussing it with the Student Services Office in your School or College.

Records requests
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At ̽̽, all student records are governed and protected by the Family Educational Rights and Privacy Act ().

The Center for Health and Wellbeing requires that all requests for release of health records be submitted in writing. 

If you are a current student, you can request a release of your records at . Select “Additional Forms” from the menu and download the “Authorization for Release of Protected Health Information” form.  Print, complete and sign the form (we must have your signature on the form) and then upload a picture of the form in the same place you downloaded it on MyWellbeing.

If you are a former student, complete the and send it to:

CHWB - Medical Records
425 Pearl Street
Burlington, VT 05401
FAX: 802-656-8001

Fees may be assessed for a copy of protected health information provided to you directly.

If you have any questions about the release of CHWB health records contact our Medical Records Office at 802-656-3303. Depending on the nature of the request, records release can take up to 30 days from the time we receive a records request.

Short-Term Mobility Support
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If you are in need of a short-term mobility support that is not covered by the Americans With Disabilities Act (ADA), this policy outlines the processes for getting support. 

  • Parking: It can be difficult to get around campus with a broken leg. For this or other temporary mobility issues, there are several resources that can make it a little easier. The ̽̽ Campus Area Transportation System is accessible. Many people with a temporary mobility condition often think that getting a handicapped parking permit is most helpful. In reality, the bus system is usually faster and can get people closer to the building or location they are trying to access. Bus drivers are friendly and willing to help, so just ask!
  • The role of Student Health Services is to understand the student's health condition and to make a recommendation to ̽̽ Transportation and Parking Services regarding a temporary parking permit. To request a temporary parking permit based on a documented medical condition, the student is required to submit a temporary parking permit request (PDF).
  • Housing: If you think you need a housing modification based on a non-ADA short-term mobility need, a student needs to contact SHS at health@uvm.edu. SHS recommendations about this need will be shared with the student and with Residential Life. As able and appropriate, Res Life staff follows the recommendation. Modifications are meant to meet student health needs, not necessarily preferences.
  • Dining: The can also be used for Short-Term Mobility Support. This allows someone else to pick-up meals for you from the dining halls.