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Yes, Planon has an "automated notifications” feature in place. The following status changes of your initial Request will trigger an automated e-mail sent to your uvm.edu address. The email will appear as coming from sos@uvm.edu. You should receive:

• Confirmation email when you first enter your request in system.
• Notification email when maintenance technician has been assigned to your request.
• Notification email when technician has technically completed your request, and
• Notification email when your Request has been administratively completed.

The “Property” box is mandatory and always needs a value to be filled in. The Floor and Space fields can be left blank.  Property is required because otherwise we wouldn’t know where the problem is! For Building Exteriors or Grounds-related Services, you may pick the closest building to where the problem is ….or you can use the blue search box to find other. The drop-down list of Properties includes places like Parking Lots and areas of campus that are not buildings.   The (“Select a Value”) Search allows you to search on Property Names. For example, you can type in ‘Allen house’ and click search to narrow the list. You can choose Allen House Grounds or Allen House Parking Lot, depending on what the issue is about. 

Planon is available to all University employees. All staff have the basic “Requestor” role and can submit service requests (ranging from building maintenance repairs to custodial cleaning requests) for issues in their office or building. Keep in mind, some services are considered 'elective' meaning the requesting department must supply a valid chartstring budget with their request. 

Entering your Chart of Account budget segments is rather easy in Planon. Most every data field in the system uses “pick from list” data validations so you can avoid typing in long strings of numbers.  On the back-end, we can create favorites (known as Speed Charts) for the budgets that you frequently use.  Just email SOS (sos@uvm.edu) with your details including department name and the entire chartstring (Chart of Accounts) 'sequence' and the nickname of what you’d like to call it.

Yes, the “My requests” widget on your Home screen displays a list of all the requests you’ve already submitted. This listing shows the status of your request. To view more details about the work order (resulting from your request), click on the “Work Overview” task specific interface (TSI) to see the list of all your Request Orders along with additional details.

The personnel data listed in Planon is imported from the University’s LDAP (Directory). Planon pulls in basic information from LDAP such as your name, NetID, preferred pronoun, and your department. If any of these data fields are not correct, then you’ll need to correct the information in the ����̽̽ Directory.

Your official space assignment (i.e. the office number and building that’s shown in your Planon user profile) is derived from ����̽̽’s official Space Inventory data which is also kept inside Planon.  Users cannot change or edit their own space assignment. If it is not listed correctly, notify your department’s designated Space Survey Administrator and they will work with the Campus Planning team to correct the information during the next annual campus-wide survey.